Cancellations and Returns
Choosing the right flooring for your home can be a difficult choice. Your satisfaction is at the forefront of everything that we do at Lifestyle Flooring UK which is why we provide our customers with an extensive 28 Day Returns Period. That’s an additional 14 days on top of the 14 days required by the Consumer Contracts Regulations for you to be content with your chosen products.
In the unlikely event that you’re not 100 percent happy with your purchase, or if you have unused, unopened excess product from your project, our terms and conditions for returns are as follows:
Under the Consumer Contracts Regulations 2013 and our extended terms, customers have the right to cancel a purchase within 28 calendar days of receiving goods. The limitations to these terms are that we do not accept cancellations for discontinued or bespoke products. This includes products that need to be cut to measure, or for products that are designed to your specifications.
If your order has already been dispatched or you have already received delivery, please contact us via telephone 01133200223 or by emailing us at [email protected] We will then give you a form to return the products to us, and give you all the details on how to send the order back to Lifestyle Flooring UK.
If you cancel an order which has already been dispatched but has not yet been delivered, we will refund the order, minus any delivery expenses that we incur.
If the goods have not been dispatched from our warehouse, we will happily issue the cardholder a full refund within 5 working days from receipt of the refund request.
If you would like to return items then you do so at your own cost. Lifestyle Flooring UK bares no responsibility for any fees that are incurred when returning goods to us.
Customers remain responsible for all purchased items until they are signed for at our warehouse in Leeds. Please make sure that suitable steps are taken to prevent the goods from being damaged in transit to avoid issues.
We are bound by UK law to refund our customers within 14 days of receiving the items at our warehouse. Items should be in a condition suitable for resale. Lifestyle Flooring UK reserves the right to issue a partial refund if the returned goods are found to be damaged.